IMPORTANT NOTICE ABOUT YOUR PAYMENT OBLIGATIONS
Dear Metered Customer:
Please be advised that in response to a legal proceeding brought by some of our customers, the California Superior Court for the County of Marin has determined that we cannot bill you for meter readings for propane delivered and used where we did not send you a bill within 45 days of that reading. In compliance with the Court’s order, we have adjusted the balance due on your account to write-off any such charges and/or refund any such payments.
After PBD completed the analysis required by the Court and made restitution to certain metered customers, in an order dated July 13, 2017, the Court concluded that “[t]here appears to be no further dispute” concerning PBD’s billing statements to and accounts with metered customers. The Court’s July 13, 2017 Order can be found here.
If you have any questions concerning your account, please contact us by email at email@example.com or call 707-762-4511.
We apologize for the inconvenience this has caused.